FAQs

Help

Are you a New Zealand company?

Yes! We’re proudly 100% New Zealand owned and operated. We ship every weekday from our dispatch centre in Christchurch. We're all about getting your favourites to you fast – with quick dispatch and overnight courier delivery available nationwide.

Are your haircare and beauty products genuine?

Absolutely – every product we sell is 100% genuine and sourced directly from authorised New Zealand distributors. That means you can shop with confidence, knowing you’re getting trusted, high-quality products that deliver beautiful results.

Forgotten your password?

Don't worry -we no longer require passwords to access your Hair & Beauty Online account! Just pop in your email, and we will send you a secure Magic Link or One Time Password to login.

What are my payment options?

We offer Visa, Shop Pay, Mastercard, Google Pay, Apple Pay, American Express & Afterpay.

Do you price match?

Yes, in some instances we are able to price match. Please email orders@hairbeautyonline.co.nz a screenshot or a photo of the price you want us to match with the company name and product name clearly displayed. We will get back to you as soon as possible.

Can I change the details on my account?

Yes you can change the details on your account by logging on, clicking “My Account”, Selecting “Address” and updating the details. Make sure you save changes. Any issues, please contact us at orders@hairbeautyonline.co.nz

Do you offer trade accounts?

Yes! We love supporting our salon community – from home hairdressers to busy salons. Sign up for a trade account to enjoy exclusive pricing and perks.
Want to stock Muk Hair? Apply to become an official Muk Stockist here.

I’m interested in becoming a Muk Hair stockist, how do I do this?

To become a Muk Hair stockist, you’ll need to be a registered salon or retailer (commercial or home-based). Simply fill out our application form and our team will review your application and be in touch. If approved, your trade pricing will be added to your account and you’ll be ready to start ordering.

The item I want is out of stock, what should I do?

Please join the waitlist to be notified when the item is back in stock. Otherwise, please contact us at orders@hairbeautyonline.co.nz

I am looking to buy something you don’t stock – can you get it in?

We’re always looking to expand our range! If there’s something you’d love to see, flick our team an email at orders@hairbeautyonline.co.nz and we’ll see what we can do.

Issues ordering multiple of the same item.

Our website will not allow you to purchase multiples of the same item if we do not have the stock on hand. If you require multiple items please contact us and we can make special arrangements to get the desired quantity in from our supplier.

I am having trouble using a discount code

Please check the expiry date, minimum spend requirements and any other T&C’s associated with the discount code (i.e. some codes cannot be used in conjunction with other codes). If you are still having trouble, please contact us orders@hairbeautyonline.co.nz