Speedy delivery, NZ-wide
We pack orders at our Christchurch warehouse and get them on their way fast:
- Order before 8am on a weekday and we aim to have it out the door the same day.
- All other orders ship within 1–2 business days.
- Parcels go on an NZ Post Overnight, signature required service. Overnight is the service target, so most parcels land with you the very next business day – but exact delivery times are subject to your local courier service.
We're packing Monday to Friday, excluding public holidays.
A few things worth knowing:
- Peak periods: during peak season and big sales, dispatch may be delayed by a day or two and delivery can take up to 3 business days. We're working hard to keep things moving!
- Aerosols (e.g. hairspray) are classed as dangerous goods, so they can take a little longer to reach you.
- Oversized items (like salon chairs) travel with Post Haste (Zend), with a target delivery of 1–2 working days. You'll see a note in the product description, and an oversized delivery fee applies.
- Other locations: if something's out of stock in Christchurch, we'll send it from Wellington, Auckland or Hamilton, so you're not left waiting.
Delivery fees
- Orders over $100 – FREE!
- Orders under $100 – $7.95
- Oversized items – $30.00 per item, added at checkout
We ship within New Zealand only.
Tracking & Authority to Leave
You'll get your tracking number the moment your order is dispatched, so you can watch it all the way to your door.
All deliveries need a signature. Not going to be home? Easy, choose one of these:
- Set up Ongoing Leave Authority with NZ Post and your parcels will be left in your chosen safe spot every time.
- Click your tracking link and select Leave My Parcel.
- Pop "Authority to Leave" in your order notes, and we'll pass it on to the courier.
Just so you know: once a parcel is left as instructed, it's at your own risk. Hair & Beauty Online and NZPost aren't responsible for loss or damage after that. The courier may also decide not to leave a parcel for any reason.
Click & Collect
We don't offer Click & Collect, but with overnight delivery your goodies won't be far away!
Need to cancel?
No problem, just get in touch as soon as you can. We move fast, so we can only cancel orders that haven't been dispatched yet. If you've already paid, we'll refund you to your original payment method.
Exchanges
We're happy to swap an item that is:
- unopened, unused and in its original packaging,
- back with us within 14 days of purchase, and
- approved by our customer service team before you send it.
Return postage is at your cost.
Sorry, we can't exchange: electrical items, hair accessories, hair colouring products, personal-use beauty tools (like eyelash curlers, makeup brushes and brow/lash tints), salon furniture, or skincare.
Change of mind
Unfortunately, we can't accept returns for a change of mind once it has been opened, or if a product doesn't give the results you were hoping for. Thanks for your understanding.
Not sure what's right for your hair? We recommend chatting to our customer service team before you order – we're always happy to help you find your perfect match!
Wrong, damaged or faulty items
Oh no! We're sorry. Email orders@hairbeautyonline.co.nz straight away with:
- your order number
- a photo of what arrived (plus a quick description of the damage or fault, and a video if it helps)
We'll jump on it right away and sort out a replacement or another fix. Please don't use, open or throw away the product until we've been in touch. Damaged or faulty items sometimes need a quick check with our supplier or courier first.
Lost or stolen parcels
Every order is sent signature required. Once it's been delivered to the correct address, we can't take responsibility if it goes missing.
DIY colour, bleach & home hairdressing
We love a DIY moment, but these products are used at your own discretion and risk. Always follow the manufacturer's instructions. We can't take responsibility for results on your hair (or anyone else's), and we can't return or exchange these products unless they're faulty.